Customer Testimonials
Conor was terrific to work with, helped us through the process and will definitely recommend him to anyone wanting to buy a car
Had a great experience at Germain Mazda West. Conor was very helpful and straightforward with the process.
Great service done in a timely manner. Took my car in for routine service and to investigate a clunking sound up front. They found that the bolts on the steering rack were loose. No additional charge to fix the problem.
Excellent service from start to finish. The staff was very friendly, professional, and accommodating. Best car purchasing experience I’ve have. Conor was a great!
I appreciate doing most of the negotiating and writing up the deal before going to the dealership. Skyler was really nice and personable, and he wasn't pushy about any part of the process. Much better than my last experience at a different dealer.
Very friendly and helpful. Best customer service
I purchased a CX-5 from this dealership and received excellent customer service. No high pressure sales tactics, which means alot to me. I highly recommend Germain Mazda West!
Germain Mazda West was great, very friendly and main the new car purchase easy.
Couldn't be more pleased with my experience at Germain West. Everyone was knowledgeable and helpful. Would definitely buy from them again.
I dealt with Chip Geiss from Germain, he is fantastic!!! He went over and above to find me a car! Everyone at the Mazda dealership was courteous and helpful.
Ashley, Jake and Connor were all great. They worked with us to understand our need and budget and made a great deal for us.
They were the absolute best! Not only were they no pressure but we’re super helpful during and after our buying process. Would highly recommend the dealership.
Wonderful experience! Would definitely buy from Germain again.
Customer service is always to notch at Germaine Mazda West. Great facility. Great people.
Everything went well. Philip did a great job. He explained everything and was so kind. Helped me set up my Apple play. Would highly recommend him to my friends. Thank you
John was extremely helpful and knowledgeable when helping me lease a new car. He listened to my needs and helped me lower the costs.
Absolutely loved the sales reps and their service. Not only were they great to work with before and during the process, but they were also fabulous after I bought the car. They follow up and service was amazing.
Our salesman, Skyler, was excellent. He is knowledgeable and very patient. We appreciate that he isn't pushy and gave us ample time to shop and compare. We are very happy with our experience at this dealership and the purchase of our new CX-5!
Had a great experience today. Everything went smooth. Was able to relax and not feel pressured. Thank you all for a job well done! Love my Mazda
Took a longer than expected and they respected timewith a discount.
i had the absolute best experience shopping for my very own first car. we were immediately greeted by conner in the parking lot. he then directed us towards both philip (sales rep) and phil (financial manager). these men at this dealership were absolutely amazing each step of the way.
Customer service was great! They’re willing to work with you and make a great experience for you. I also got a scuff on my car right after I purchased and they were more than willing to try to buff that out themselves. I would recommend this dealership to anyone!
Always a pleasure servicing with Germain Mazda West. They make it easy and comfortable! It's always a pleasure servicing my Mazda with Germain Mazda West. They make it easy and comfortable! I recommend them to all my Mazda friends.
Great experience, real pros, everything quick & smooth!
Clean, knowledgable salespeople. Variety of available stock with multiple trim packages and color options. Never felt pressured into rushing into making a decision. Great sales experience.
The best car experience in years, highly recommend the store and the entire staff! Great place
Pleasant staff, and they get you in and out in a timely manner. Would recommend
Wonderful and extremely friendly. We actually shopped two Mazda dealers, but went back to them because we enjoyed them so much. They were able to do the deal and their communication was great without any pressure.
Very helpful and courteous.
Outstanding Service. Never have I had service like this for my car always 1000% forom Ron. And staff
Efficient and friendly My experience was efficient and Ron was very kind. The drop off process was smooth and my car was completed and ready for pick up at the previously estimated time
Skyler was absolutely fantastic. So accommodating and easy to talk to!
Best car buying experience! Gordy has helped us with all of our cars. He found one that was perfect for our growing family and checked all of our boxes!
I had a great buying experience with Germain Mazda West. I initially reached out online on a vehicle I was interested in. Skylar promptly called me and provided me a quote based what I was looking for. I came and test drove the vehicle and Skylar answered every single question I had with any pressure to buy. Once I made a decision he walked me through the buying process in detail. The finance manager was also wonderful answering and explaining in detail everything I asked. Lastly, Skylar walked me through all the tech and options on the vehicle making sure ... Read More Google - Jul 4, 2025
Very friendly and understanding. Easy to work with. One of the best car buying experiences I have ever had!
Fit me in last minute and took care of everything
Best car shopping experience ever!! Anytime you go to Germaine Mazda ask for Skylar. He was a very attentive, articulate, amd sincere representative. We left very happy 😀
Absolutely fantastic car buying experience! This was my first time buying a car from a dealership and throughout every step of the process, the Germain Team was extremely professional, kind, and helpful. Kyle, Ashley, Philip, and Phil were all a pleasure to work with from first inquiry to financing, it was an A+ experience. I wouldn’t hesitate to buy another car from Germain Mazda West, great communication and service all around!
Ron at Germain Mazda West went above and beyond to help me out with my service appointment. Thanks for all your help 👍
Easy to schedule appointments. Excellent customer service, with prompt and timely service upon arrival. Very comfortable waiting area.
Easy to make appointments, excellent customer service and comfortable waiting area.
Great environment. Very satisfied with the service I have received at this point. Look forward to future experiences.
Relatively seamless process. Would have liked more ability to complete the entire process online but good overall
John Bechtel is one of the most knowledgeable and professional car salespeople I have dealt with in my 73 years. He started out by asking what we are looking for(features) and was knowledgeable about what Mazda product best met those needs.
Skylar and Connor were very effective communicators, knowledgeable, and easy to deal with. They even made a solid food recommendation while in town. Thanks guys.
This was one of the easiest car buying experiences I have ever had. I was late to my appointment for unforeseen reasons, and they were still willing to work with me and complete the purchase. I was grateful. I would recommend Germain Mazda West to anyone!
Jacob is a friendly, very likable person. Connor, Ashley and Phillip were very helpful. I appreciate d the clean bathroom.
Everyone here was friendly and made the car buying experience quick and painless. Very happy with my purchase.
Once the part was in stock, the replacement was surprisingly quick. I was expecting a day or two.
They were wonderful especially John. I would have all my family and friends use Germain west Mazda dealership. Thanks to everyone involved. I love my car.
Clean efficient courteous and services my car in a timely manner and provided great customer service
Very warm welcome and accommodating me as well. They offered free snacks and coffee while waiting for the service maintence done. Good Job!
They were friendly and fast . I will recommend some friends to try Mazda. It’s my first time using Mazda
Everything was simple and went very smoothly. I feel like I got a good deal and that’s the most important thing for me, but the dealership was super nice, new, and clean.
I had a great experience at this dealership and highly recommend it to anyone looking for a new or used Mazda or anything else on the lot. If you go, be sure to ask for Philip. From start to finish, he was incredibly helpful, knowledgeable, and easy to work with.
What really stood out was how honest and attentive he was—he even pointed out some small cosmetic flaws on the car that I hadn’t noticed myself. He wasn’t pushy at all, and it was clear that his main goal was to help me find the right car ... Read More Google - Jun 27, 2025
John is a great salesperson, will give you the honest facts, and won’t pressure you to buy
The whole experience was very easy and painless. John was easy to talk with. This was nice, especially after a very bad experience at another dealership.
The whole experience was very easy and painless. John was easy to talk with. This was nice, especially after a very bad experience at another dealership.
The service was a good price and well done. The waiting area made me feel pampered
The whole experience was very easy and painless. John was easy to talk with. This was nice, especially after a very bad experience at another dealership.
We purchased a Mazda CX-30 and after getting it home learned there was an active recall. They sent Jeff to pick up the vehicle from my house, made the repairs, and brought it back. Awesome service and communication!
No problem with drop off and use of loaner car. Went smoothly on about my day.
Good service!
Absolutely enjoyed my experience getting my first car here! Jacob was amazing to work with. He was super helpful, patient, and worked hard to find me the best deal. The whole team was welcoming, and the dealership itself was clean and comfortable. Highly recommend!
Nice friendly atmosphere. The representative was nice and attentive to my needs. I would recommend this dealership
Shane did an awesome job helping us get the right vehicle. The Mazda CX-30 is a blast to drive and my fiance is thrilled with it. We also test drove a Hyundai Kona that I was impressed with. Shane let us do our own thing and didnt pressure us at all. The rest of the staff we worked with; Kathy, Ashley, and Tammy were also great.
Excellent service from greeting to leaving. Jo was professional in every way. Zoom zoom! Super waiting area, too.
Excellent communications, detailed technical knowledge, and a flawless Certified Pre-Owned vehicle made this purchase with Germain Mazda an enjoyable and efficient experience.
Thanks go to Connor and Skyler for providing an enjoyable and informative buying experience at Germain Mazda West! Our certified preowned 2025 CX-50 is everything we hoped for and I would highly recommend that prospective Mazda buyers get in touch with this great dealership. In particular, communications were prompt, friendly, and accurate, and Skyler’s detailed knowledge of our model was especially helpful.
Excellent customer service and pricing! I could not have gotten better quality service at any other dealership.
Everyone was Helpful and willing to go the extra mile for me. Hats off to Jacob!!
Excellent service! I have never had better service anywhere else. They worked hard to get me the best car and deal for what I needed it for!
Super nice facilities and even nicer support staff. The best Mazda service I have ever had (first Mazda 1995).
When I schedule a maintenance appointment for my 2023 Mazda CX-5 at Germain Mazda, I know that my vehicle is being serviced well! I thank you Jo and Ron for always being attentive to my request, whether it's just replacing the plastic on the driver's side or washing my car for me, it's always done and I'm very appreciative!
Philip was wonderful to work with! Kind, friendly and willing to help! I never felt pushed or under any pressure which is exactly what we look for in a dealership!
It’s amazing thank for helping me to find nice vehicles and good condition thanks
Skylar and Cameron were incredible, patient, answered all of my questions. I took several test drives. When i made the decision to buy they found me deals. Absolutely no pressure on their part. Would recommend Germain mazda west to anyone .
The sales person, Fatimah was great. She made sure everything went well. 25% interest on a car loan though 😞
Bought my 2024 CX-50 here and the experience afterwards has been awesome. They really take care of their customers.
I definitely had a good experience and will be back. They kept me updated on the availability of the car I was looking for and followed up to make sure I was happy .
From start to finish this one of the best experiences buying a car.
I do not have anything specific to say about this dealer in particular thank you.
Had my first service with Germain West, recommended to me by a friend of mine, everyone was incredibly nice, and the service didn’t take long at all. The waiting area was clean, and had some 00s music playing, which took me back to 8th grade. Great first experience!
Had oil leaking after having it serviced. Jolie was very helpful over the phone and they even brought my car back after it was fixed. Excellent service from everyone
Amazing He was very professional and helped me every step of the way in guiding me to make a good deal for both of us.
John was absolutely the best. He kept us informed on the arrival date of my new Miata and when we arrived the car was ready and the paperwork was fast and easy. If we ever buy a new car we will definitely use John again and so will our friends and family. Thank you again John the Miata is better than expected.
Good services, very professional and king people. I’m very happy with them, going back for sure.