Customer Testimonials

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DealerRater Jul 15, 2025

Conor was terrific to work with, helped us through the process and will definitely recommend him to anyone wanting to buy a car

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Google Jul 14, 2025

Had a great experience at Germain Mazda West. Conor was very helpful and straightforward with the process.

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DealerRater Jul 13, 2025

Great service done in a timely manner. Took my car in for routine service and to investigate a clunking sound up front. They found that the bolts on the steering rack were loose. No additional charge to fix the problem.

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DealerRater Jul 13, 2025

Excellent service from start to finish. The staff was very friendly, professional, and accommodating. Best car purchasing experience I’ve have. Conor was a great!

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DealerRater Jul 13, 2025

I appreciate doing most of the negotiating and writing up the deal before going to the dealership. Skyler was really nice and personable, and he wasn't pushy about any part of the process. Much better than my last experience at a different dealer.

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Google Jul 13, 2025

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Google Jul 13, 2025

Very friendly and helpful. Best customer service

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DealerRater Jul 12, 2025

I purchased a CX-5 from this dealership and received excellent customer service. No high pressure sales tactics, which means alot to me. I highly recommend Germain Mazda West!

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Google Jul 12, 2025

Germain Mazda West was great, very friendly and main the new car purchase easy.

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DealerRater Jul 10, 2025

Couldn't be more pleased with my experience at Germain West. Everyone was knowledgeable and helpful. Would definitely buy from them again.

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DealerRater Jul 10, 2025

I dealt with Chip Geiss from Germain, he is fantastic!!! He went over and above to find me a car! Everyone at the Mazda dealership was courteous and helpful.

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DealerRater Jul 10, 2025

Ashley, Jake and Connor were all great. They worked with us to understand our need and budget and made a great deal for us.

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DealerRater Jul 10, 2025

They were the absolute best! Not only were they no pressure but we’re super helpful during and after our buying process. Would highly recommend the dealership.

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Google Jul 10, 2025

Wonderful experience! Would definitely buy from Germain again.

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Google Jul 10, 2025

Customer service is always to notch at Germaine Mazda West. Great facility. Great people.

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DealerRater Jul 10, 2025

Everything went well. Philip did a great job. He explained everything and was so kind. Helped me set up my Apple play. Would highly recommend him to my friends. Thank you

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DealerRater Jul 9, 2025

John was extremely helpful and knowledgeable when helping me lease a new car. He listened to my needs and helped me lower the costs.

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DealerRater Jul 9, 2025

Absolutely loved the sales reps and their service. Not only were they great to work with before and during the process, but they were also fabulous after I bought the car. They follow up and service was amazing.

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Google Jul 9, 2025

Our salesman, Skyler, was excellent. He is knowledgeable and very patient. We appreciate that he isn't pushy and gave us ample time to shop and compare. We are very happy with our experience at this dealership and the purchase of our new CX-5!

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Google Jul 9, 2025

Had a great experience today. Everything went smooth. Was able to relax and not feel pressured. Thank you all for a job well done! Love my Mazda

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Google Jul 9, 2025

Took a longer than expected and they respected timewith a discount.

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Google Jul 9, 2025

i had the absolute best experience shopping for my very own first car. we were immediately greeted by conner in the parking lot. he then directed us towards both philip (sales rep) and phil (financial manager). these men at this dealership were absolutely amazing each step of the way.

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Google Jul 9, 2025

Customer service was great! They’re willing to work with you and make a great experience for you. I also got a scuff on my car right after I purchased and they were more than willing to try to buff that out themselves. I would recommend this dealership to anyone!

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DealerRater Jul 8, 2025

Always a pleasure servicing with Germain Mazda West. They make it easy and comfortable! It's always a pleasure servicing my Mazda with Germain Mazda West. They make it easy and comfortable! I recommend them to all my Mazda friends.

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Google Jul 8, 2025

Great experience, real pros, everything quick & smooth!

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DealerRater Jul 6, 2025

Clean, knowledgable salespeople. Variety of available stock with multiple trim packages and color options. Never felt pressured into rushing into making a decision. Great sales experience.

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DealerRater Jul 6, 2025

The best car experience in years, highly recommend the store and the entire staff! Great place

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DealerRater Jul 6, 2025

Pleasant staff, and they get you in and out in a timely manner. Would recommend

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DealerRater Jul 6, 2025

Wonderful and extremely friendly. We actually shopped two Mazda dealers, but went back to them because we enjoyed them so much. They were able to do the deal and their communication was great without any pressure.

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Google Jul 6, 2025

Very helpful and courteous.

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DealerRater Jul 6, 2025

Outstanding Service. Never have I had service like this for my car always 1000% forom Ron. And staff

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DealerRater Jul 5, 2025

Efficient and friendly My experience was efficient and Ron was very kind. The drop off process was smooth and my car was completed and ready for pick up at the previously estimated time

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Google Jul 4, 2025

Skyler was absolutely fantastic. So accommodating and easy to talk to!

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Google Jul 4, 2025

Best car buying experience! Gordy has helped us with all of our cars. He found one that was perfect for our growing family and checked all of our boxes!

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Google Jul 4, 2025

I had a great buying experience with Germain Mazda West. I initially reached out online on a vehicle I was interested in. Skylar promptly called me and provided me a quote based what I was looking for. I came and test drove the vehicle and Skylar answered every single question I had with any pressure to buy. Once I made a decision he walked me through the buying process in detail. The finance manager was also wonderful answering and explaining in detail everything I asked. Lastly, Skylar walked me through all the tech and options on the vehicle making sure ... Read More

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DealerRater Jul 3, 2025

Very friendly and understanding. Easy to work with. One of the best car buying experiences I have ever had!

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Google Jul 2, 2025

Fit me in last minute and took care of everything

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Google Jul 2, 2025

Best car shopping experience ever!! Anytime you go to Germaine Mazda ask for Skylar. He was a very attentive, articulate, amd sincere representative. We left very happy 😀

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Google Jul 2, 2025

Absolutely fantastic car buying experience! This was my first time buying a car from a dealership and throughout every step of the process, the Germain Team was extremely professional, kind, and helpful. Kyle, Ashley, Philip, and Phil were all a pleasure to work with from first inquiry to financing, it was an A+ experience. I wouldn’t hesitate to buy another car from Germain Mazda West, great communication and service all around!

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Google Jul 2, 2025

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Google Jul 1, 2025

Ron at Germain Mazda West went above and beyond to help me out with my service appointment. Thanks for all your help 👍

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DealerRater Jul 1, 2025

Easy to schedule appointments. Excellent customer service, with prompt and timely service upon arrival. Very comfortable waiting area.

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Google Jul 1, 2025

Easy to make appointments, excellent customer service and comfortable waiting area.

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Google Jul 1, 2025

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DealerRater Jul 1, 2025

Great environment. Very satisfied with the service I have received at this point. Look forward to future experiences.

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DealerRater Jul 1, 2025

Relatively seamless process. Would have liked more ability to complete the entire process online but good overall

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DealerRater Jul 1, 2025

John Bechtel is one of the most knowledgeable and professional car salespeople I have dealt with in my 73 years. He started out by asking what we are looking for(features) and was knowledgeable about what Mazda product best met those needs.

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Google Jul 1, 2025

Skylar and Connor were very effective communicators, knowledgeable, and easy to deal with. They even made a solid food recommendation while in town. Thanks guys.

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Google Jun 30, 2025

This was one of the easiest car buying experiences I have ever had. I was late to my appointment for unforeseen reasons, and they were still willing to work with me and complete the purchase. I was grateful. I would recommend Germain Mazda West to anyone!

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DealerRater Jun 29, 2025

Jacob is a friendly, very likable person. Connor, Ashley and Phillip were very helpful. I appreciate d the clean bathroom.

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DealerRater Jun 29, 2025

Everyone here was friendly and made the car buying experience quick and painless. Very happy with my purchase.

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Google Jun 29, 2025

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DealerRater Jun 29, 2025

Once the part was in stock, the replacement was surprisingly quick. I was expecting a day or two.

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DealerRater Jun 29, 2025

They were wonderful especially John. I would have all my family and friends use Germain west Mazda dealership. Thanks to everyone involved. I love my car.

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DealerRater Jun 29, 2025

Clean efficient courteous and services my car in a timely manner and provided great customer service

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Google Jun 29, 2025

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DealerRater Jun 29, 2025

Very warm welcome and accommodating me as well. They offered free snacks and coffee while waiting for the service maintence done. Good Job!

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Google Jun 28, 2025

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DealerRater Jun 28, 2025

They were friendly and fast . I will recommend some friends to try Mazda. It’s my first time using Mazda

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DealerRater Jun 27, 2025

Everything was simple and went very smoothly. I feel like I got a good deal and that’s the most important thing for me, but the dealership was super nice, new, and clean.

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Google Jun 27, 2025

I had a great experience at this dealership and highly recommend it to anyone looking for a new or used Mazda or anything else on the lot. If you go, be sure to ask for Philip. From start to finish, he was incredibly helpful, knowledgeable, and easy to work with. What really stood out was how honest and attentive he was—he even pointed out some small cosmetic flaws on the car that I hadn’t noticed myself. He wasn’t pushy at all, and it was clear that his main goal was to help me find the right car ... Read More

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DealerRater Jun 27, 2025

John is a great salesperson, will give you the honest facts, and won’t pressure you to buy

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Google Jun 27, 2025

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DealerRater Jun 26, 2025

The whole experience was very easy and painless. John was easy to talk with. This was nice, especially after a very bad experience at another dealership.

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DealerRater Jun 26, 2025

The whole experience was very easy and painless. John was easy to talk with. This was nice, especially after a very bad experience at another dealership.

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DealerRater Jun 26, 2025

The service was a good price and well done. The waiting area made me feel pampered

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DealerRater Jun 26, 2025

The whole experience was very easy and painless. John was easy to talk with. This was nice, especially after a very bad experience at another dealership.

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Google Jun 26, 2025

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Google Jun 26, 2025

We purchased a Mazda CX-30 and after getting it home learned there was an active recall. They sent Jeff to pick up the vehicle from my house, made the repairs, and brought it back. Awesome service and communication!

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DealerRater Jun 25, 2025

No problem with drop off and use of loaner car. Went smoothly on about my day.

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Google Jun 24, 2025

Good service!

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Google Jun 22, 2025

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Google Jun 22, 2025

Absolutely enjoyed my experience getting my first car here! Jacob was amazing to work with. He was super helpful, patient, and worked hard to find me the best deal. The whole team was welcoming, and the dealership itself was clean and comfortable. Highly recommend!

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DealerRater Jun 20, 2025

Nice friendly atmosphere. The representative was nice and attentive to my needs. I would recommend this dealership

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Google Jun 20, 2025

Shane did an awesome job helping us get the right vehicle. The Mazda CX-30 is a blast to drive and my fiance is thrilled with it. We also test drove a Hyundai Kona that I was impressed with. Shane let us do our own thing and didnt pressure us at all. The rest of the staff we worked with; Kathy, Ashley, and Tammy were also great.

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Google Jun 20, 2025

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DealerRater Jun 20, 2025

Excellent service from greeting to leaving. Jo was professional in every way. Zoom zoom! Super waiting area, too.

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DealerRater Jun 20, 2025

Excellent communications, detailed technical knowledge, and a flawless Certified Pre-Owned vehicle made this purchase with Germain Mazda an enjoyable and efficient experience.

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Google Jun 20, 2025

Thanks go to Connor and Skyler for providing an enjoyable and informative buying experience at Germain Mazda West! Our certified preowned 2025 CX-50 is everything we hoped for and I would highly recommend that prospective Mazda buyers get in touch with this great dealership. In particular, communications were prompt, friendly, and accurate, and Skyler’s detailed knowledge of our model was especially helpful.

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DealerRater Jun 20, 2025

Excellent customer service and pricing! I could not have gotten better quality service at any other dealership.

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DealerRater Jun 20, 2025

Everyone was Helpful and willing to go the extra mile for me. Hats off to Jacob!!

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Google Jun 19, 2025

Excellent service! I have never had better service anywhere else. They worked hard to get me the best car and deal for what I needed it for!

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Google Jun 18, 2025

Super nice facilities and even nicer support staff. The best Mazda service I have ever had (first Mazda 1995).

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Google Jun 18, 2025

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DealerRater Jun 18, 2025

When I schedule a maintenance appointment for my 2023 Mazda CX-5 at Germain Mazda, I know that my vehicle is being serviced well! I thank you Jo and Ron for always being attentive to my request, whether it's just replacing the plastic on the driver's side or washing my car for me, it's always done and I'm very appreciative!

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DealerRater Jun 18, 2025

Philip was wonderful to work with! Kind, friendly and willing to help! I never felt pushed or under any pressure which is exactly what we look for in a dealership!

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Google Jun 17, 2025

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DealerRater Jun 17, 2025

It’s amazing thank for helping me to find nice vehicles and good condition thanks

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DealerRater Jun 17, 2025

Skylar and Cameron were incredible, patient, answered all of my questions. I took several test drives. When i made the decision to buy they found me deals. Absolutely no pressure on their part. Would recommend Germain mazda west to anyone .

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DealerRater Jun 16, 2025

The sales person, Fatimah was great. She made sure everything went well. 25% interest on a car loan though 😞

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DealerRater Jun 16, 2025

Bought my 2024 CX-50 here and the experience afterwards has been awesome. They really take care of their customers.

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DealerRater Jun 15, 2025

I definitely had a good experience and will be back. They kept me updated on the availability of the car I was looking for and followed up to make sure I was happy .

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Google Jun 15, 2025

From start to finish this one of the best experiences buying a car.

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DealerRater Jun 15, 2025

I do not have anything specific to say about this dealer in particular thank you.

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Google Jun 15, 2025

Had my first service with Germain West, recommended to me by a friend of mine, everyone was incredibly nice, and the service didn’t take long at all. The waiting area was clean, and had some 00s music playing, which took me back to 8th grade. Great first experience!

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DealerRater Jun 14, 2025

Had oil leaking after having it serviced. Jolie was very helpful over the phone and they even brought my car back after it was fixed. Excellent service from everyone

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DealerRater Jun 14, 2025

Amazing He was very professional and helped me every step of the way in guiding me to make a good deal for both of us.

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Google Jun 13, 2025

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Google Jun 13, 2025

John was absolutely the best. He kept us informed on the arrival date of my new Miata and when we arrived the car was ready and the paperwork was fast and easy. If we ever buy a new car we will definitely use John again and so will our friends and family. Thank you again John the Miata is better than expected.

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DealerRater Jun 12, 2025

Good services, very professional and king people. I’m very happy with them, going back for sure.

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