Customer Testimonials
I normally don't leave reviews...
I took my vehicle in expecting a couple of basic services, and to check out a noise that didn't sound right. Suffice it to say that I was greeted with a $14,000.00 quote to parts and labor. I was shocked and baffled.
Amy, my Service Advisor provided me with a loaner car, and on the same day that I dropped my vehicle off I received an extensive video from the technician showing all the issues and explaining them (which was great because I barely knew what they were talking about without seeing the issues ... Read More Google - Nov 6, 2026
Reagan helped our son with a communication disorder buy his first car. She was patient, kind and respectful. She helped him understand the process and made sure he was comfortable the whole time. Then Ian in financing was also great helping him understand everything he was signing. Could not be happier with our experience.
We purchased the MX-5 from Germain Mazda West. John Bechtel was our salesperson and he was excellent. He made the process stress free and smooth. We can say this was one of the best dealer experiences we have had. They have gained our future business and we highly recommend John Bechtel.
I have been extremely pleased with my new vehicle. My sales person did an outstanding job helping me set up everything and explain all the features.
Staff were super helpful and got a great deal. Didn’t feel like a normal car dealership. Highly recommend!
My boyfriend purchased a 2021 Chevrolet Equinox from Regan at Germain Mazda, and I cannot rave enough about Regan and the overall experience we had at this dealership.
Initially, we looked at 2 other vehicles, and they were sold before we were able to make a final decision on them. Sad for us but great for the new owners!
Fast forward to now, we are happy owners of our Equinox.
Regan was an absolute delight to work with! She was so very approachable, patient, welcoming, accommodating, thorough and kind. Nearly every time we came into the dealership, we needed to bring our ... Read More Google - Oct 29, 2026
This was one of the easiest vehicle purchases we experienced. We enjoyed working with John B. He was extremely helpful and informative. We are so happy with our new MX-5. We will use Germain Mazda West for all future Mazda purchases and request John B.
Great costumer service. I enjoyed working with Mike O'Brien. Buying a car was easy and fast.
Courteous, and knowledgeable staff. Had a wonderful experience buying a Mazda from the dealership.
I decided to look into maybe getting a new car and for the first time in 20 years I decided to look at something other than Honda. Over the course of what was probably every bit of a month I worked with Skyler who was incredibly patient with my daily questions and overall just super helpful in this journey. I finally decided to take the plunge and absolutely love my new car!
The Mazda West service team does a great job. Always accommodating and professional.
Sherri Padilla help me and my fiancee with our trade in on a brand new CX-90 and we could have had a more pleasant experience. She is very personable and very comforting and I honestly wouldn’t want to help from someone else. She did whatever she could to get us what we wanted while being upfront and honest. Lovely experience lovely person
Wanting to share my experience regarding my recent purchase with germain mazda west. Skylar has exceptional sales skills, explained all of the functions of my new vehicle and was there to answer any and all questions i had during my car buying experience. He even took the time to meet with me to explain a couple of features after my purchase. Kudos Skylar!
Great experience test driving the cx-90
I worked with Raygan to find a car for us. She was super helpful and not grossly aggressive how some dealerships can be. While I did not get a Mazda (why I just put 4 stars), I did appreciate her working with me on numbers and our exact needs. Boss lady☺️♥️
Less than 1 year after buying a vehicle from them, Ive had to replace the struts, calipers, and the transmission. It was a used but said that they had checked over the vehicle and fluids. The transmission fluid was black, indicating its never been changed or even checked. The sales people are at least friendly.
I had a great experience at Germain Mazda West! My salesperson (skyler) was very professional, friendly, patient, and helpful throughout the entire process. He made buying my car smooth, easy, and stress-free. Excellent customer service! Highly recommended!
Our salesman Regan was a joy to work with. As a senior citizens, my wife and I have grown to hate car shopping because of dealing with salesmen. Regan was a breath of fresh air. She was very nice and not fake. She was very knowledgeable any easy to work with. I strongly recommend her.
I just had a great experience with Mazda West. I did my first service with them, Joann was friendly and extremely professional. Waiting room was nice and comfortable. Great experience overall! Thank you 😊
The dealership made it very quick and easy to test drive and purchase a vehicle. The sales associate and other staff were great.
A few weeks ago me and my family purchased a CX-5 from Mazda. I can not put into words the quality of this product, but also the customer service we received.
Mr Philip Ramirez was the sales associate who assisted me and my family. He was very professional. He was very patient with me and my family, which we very much appreciated. He had such product knowledge and sales skills that me and my family recommend him to others who shop at Germain Mazda West.
The Mazda CX-5 we purchased is amazing. The car drives smooth. It has many safety ... Read More Google - Oct 8, 2026
Logan is great to work with . He understood what I am looking for and went out to try to find it.
We came in to take a look at a Mazda and had the pleasure of working with Skyler Pollock. From the moment we arrived, Skyler was friendly, professional, and extremely helpful. He made the entire experience comfortable and never made us feel pressured or rushed.
Skyler took the time to answer all of our questions, showed genuine interest in what we were looking for, and made sure we had all the information we needed to make the right decision. His customer service really stood out, and it was clear that he cared about making sure we had a great experience ... Read More Google - Oct 6, 2026
Best experience one could hope for. They made it easy, answered my questioned, cared about my needs, and were not pushy. I am so impressed with how the sales team worked together and were patient with me as I decided what I needed. No pressure ever and very respectful. I am thrilled by the level of care. Highly recommend rep John Betchel.
Came in for a test drive 40 minutes before they closed and it was an excellent experience. No pressure, lots of assistance. Exactly what I hope for with how to be treated at a car dealership.
Sherri was very helpful, not pushy though I am sure she would have liked to sell a car today. We would like to buy a car from Germain through your very competent sales person Sherri. Hope you find us a great vehicle at a great price. Thank you, Tom
Mike did an excellent job in getting me into the correct car for my needs. Great follow-up to make sure all was well
Friendly, easy process. Worked with Sherry and Cameron to find the right car and offer a fair price!
I see now why they have 4.9 stars. Got a 2020 GMC Terrain from Mike. He was awesome, made everything super simple and straightforward. I knew what I wanted already, went in and test drove it, went over the paperwork and was out of there in a little over an hour. Very next day my brakes started having issues, buying used it’s a risk you take. I called them and took it in immediately, they had it fixed in less than 2 days free of charge and gave me a 2026 Mazda as a loaner. 5/5 experience and Ill definitely be back.
The Sales Representative (Mike) and Internet manager (Connor) are very much friendly and cooperative. They are easily accomodating to any request like multiple test drives on the same vehicle, and complying with the customer requests to check on any concern engaging even shop technician to eliminate any confusion customer could have. I highly appreciate their friendliness and professionalism.
John was super friendly and worked with us to get us the best deal possible.
Everyone was extremely helpful and not pushy and I so appreciate that. I highly recommend them.
Jacob did amazing on the full inspection of our Subaru Crosstrek. He outlined all of the parts that could use updating in a video, provided a list of repairs and told us we had options. We were able to use Mazda’s financing program to slowly pay off our repairs. Well done and amazing service.
Best customer service.
The staff were all so kind and helpful from the time I entered the dealership until I left. I test drove over a dozen cars in a two period and never felt like I was a bother to them. I stated up front that I wanted to take my time and they made that happen with no pressure and plenty of up front comparisons so I could make an informed purchase!
Service was quick and timely, they even left me a little thank you box with candy! Highly recommend everybody bring their Mazda here for service
I really enjoyed working with the Germain Mazda West group, Skyler Pollock and the rest of the team at Germain Mazda West. Finding a dealership group that makes the car-buying or service process enjoyable is rare, and Skyler's commitment to going above and beyond clearly made a lasting impression.
The online sales team was great to work with in advance of our visit. Once we had alignment on price, our time at the dealership was fantastic! The whole experience was first class. Logan (our salesman) went above and beyond the entire visit until we drove off with our vehicle!
My experience with Germain Mazda West was a very excellent experience. They took care of me from the first moment I walked in the door until the moment I left and are still taking care of me. John was my sales person and he did an excellent job. Ensure I understood everything and the emails me and text me making sure everything is OK so yeah I give them five out of five stars thank you, Germain
Mike was awesome! It was the best new car shopping experience that I have ever had. Easy, fun, straightforward, and to the point. I don't think I could be happier with my purchase!
Germain Mazda West was a great experience. Mike and his team made purchasing a new car easy and fun! Although I spent a little more than I planned, I got the exact car I wanted.
Extremely happy with my CX30! Philip and the entire team are very attentive and helpful. I feel very taken care of and highly recommend the brand and this dealership. I love my car!
Mike was great with helping with the final decision for the CX 50 hybrid and Ian was great with finalizing the deal. We would recommend working with both!
Knowledgeable and nice.
Ashley and Philip were very transparent with us throughout the process and were very helpful with helping us pick the right vehicle that was as close to our budget as possible!
Extremely straight forward buying process. I got a good deal on a new CX-30 and Sherri was very kind and easy to work with. From the general manager to the financial team, I never felt pressured into any unwanted upgrades and felt they never tried to pull a fast one on me.
Both Ashley and Jacob were warm, welcoming and made my new car purchase seemless and painless. Jacob, in particular, went out of his way to be respectful and most helpful thoroughout the entire process. And I have to also thank Ian, the business manager, whose professional demeanor just sparkled. Last but not least, a big shout out to the fellow whose name I cannot recall now but helped connect my Pixel to the car phone system. Thank you! Mark R. Mount Vernon, Ohio
Great service. I love the video review the issues and appreciate the opportunity to accept or decline the options provided. Easy to schedule service and the staff is pleasant to work with.
It was great until my clumsiness and fell. Mike and Ashley are awesome. There was no pressure sells. I gave them honorary awards for courtesy, respects for their clients and I got a call the day after from Mike to see how I was doing. Thanks to both of you for a pleasant experience the best, it could be, considering the undesirable event.
I scheduled an oil change service & checkup for peace of mind in advance of an upcoming vacation road trip. The service was easy to schedule, beautifully documented, thorough, and very fairly priced. I wouldn’t hesitate to bring our CX-30 in for Service at Germain Mazda.
John was very helpful, patient and informative during the whole process. Truly enjoyed our experience!
Jacob was upfront, polite, patient, and knowledgeable. He was easy to work with, and I would feel comfortable recommending him to others.
Working with Connor, Eric, and the general manager Rachel was the upmost satisfying. The dealership is clean and you’re greeted as soon as you enter the door willing to help you with whatever you’re in need of. It was a pleasure and I will surely come back if I need a new vehicle!
John and Mike were amazing!! When every other place wanted to give me no deal they stepped right in and helped me so much!! John actually sold me the last 3 Mazdas I’ve had and now this one too! My cx5 is so nice! That’s 4 total! Thank you so much for your help, and compassion! I will always come back to yall!
I had a great experience. I emailed their team to open a price negotiation and their reply was quick and reasonable. They scheduled me for a test drive which went smoothly and they never tried to change or complicate the deal we had agreed upon by email. Connor was great by email and Skyler was a great salesperson for the drive and purchase.
Journey to buy a new Miata started months ago. The folks here searched all over the state to locate one with the packages I wanted, but none were available. After a couple weeks,we decided it would be necessary to order one.
The timeframe for scheduling, assembling and shipping were what I considered normal. Of course, the dealership didn't have any control over that anyway. But, there were no issues. I was kept informed as updates showed up in their system.
Pickup day arrived and the paperwork completed. Everyone I dealt with was pleasant and worked to get us ... Read More Google - Aug 16, 2026
My experience at Germain Mazda West was one to remember. Michael O'Brien and the team was very knowledgeable and helped me every step of the way in purchasing my vehicle. 10/10 I recommend! Thank you so much!
From the Sales Team to the Finance Team they did an amazing Job. I would recommend Them to everyone. Great job.
I didn't buy a car from them but Eric treated me very well. Had the car I wanted to look at ready for me. Wish we could have made something happen but he treated me with respect and kindness. Would recommend anyone needing a car to come visit this man. He's been doing this since 2005.
John was so helpful and made my car buying experience easy. Would definitely recommend him to anyone looking to buy a car!
John was so helpful and made my car buying experience easy. Would definitely recommend him to anyone looking to buy a car!
They were very helpful. Any issues that popped up, they were prompt about reaching out and resolving any questions or issues I had. Also extremely friendly!
Ron, Sam, Jess and the rest of the team at the service center are the best of the best! I can not say enough amazing things about them. I put a lot of miles on my car for work, so I see them frequently for my oil changes and they treat me like family every time I'm in! I always want Sam to take my car for service appts (I'm sure everyone else is great too - she's just my girl!) and she always does such a fantastic and thorough job. Recently I traded my old CX-5 ... Read More DealerRater - Jul 28, 2026
John was very helpful, and he made the process as smooth as possible. And, he has a great sense of humor.
John was helpful from the first phone call. Great atmosphere in the building, friendly staff, low pressure, and I’ve never done a car deal so quickly in my life! In and out in 2 hours!
From start to finish, our experience with Germain Mazda was amazing! Phillip, our salesman, was very knowledgeable, yet never pushy or overbearing, and working with the rest of the team was so relaxed and honestly fun!
I would like to thank Mike and the team at Germain Mazda West for taking very good care of me and giving me a really good deal on a 2022 Volkswagen Taos. Great price, great transparency, and great service. Would strongly recommend Mike as the go-to guy and I appreciate the honesty when it comes to pricing and giving me the best offer possible.
Notes were not taken during my first call as i had to re-explain everything when i called back. Agreed on them keeping my car for 3-4 weeks to allow the issues to present themselves to the mechanic. Received $7k work-up that did not include them diagnosing the issues it was brought in for. Did not keep it for the agreed upon time frame & they never figured out the issue. Paid the diagnostic fee and then, coincidentally, the issues started again ON MY WAY HOME FROM THE DEALERSHIP. Will not be going back.
Very professional All staff very professional, knowledgeable and friendly. I will go back. And recommend to others
John and team were delightful start to finish even if by the 3rd day they may have been tired of seeing us. A great no pressure experience.
I had a great experience in my 2 visits. I felt no pressure while I made my decision. Once I decided on a vehicle, I was out the door in two hours which for me is a record time. All the staff was extremely friendly and informative.
Process from 1st communication online to in the door was straightforward and all staff was responsive. John was very personable and easy to work with.
Our salesperson phillip was very nice and talkative. I love the car and it drives nice and seems very reliable.
Great, fast and friendly Everyone was courteous, attentive, and genuinely cared about providing great customer service
Very clean, welcoming and everyone was very helpful Was a great atmosphere for me to be in.
N/A Don't wish to N/A ?? ?? Okey the work was done good. Wonderful Work
I love going to Germain Mazda West that's where I purchase my first Mazda with that being said I took my car in to be serviced oil change tire rotation you know things that you supposed to do and I love the staff there they're very kind friendly and very respectful I love talking to everyone there. They made be feel very welcoming and very comfortable. I love for the fact that they leave you a video of everything that is being done on your car and show you want needs to be replaced or to let you ... Read More DealerRater - Jun 25, 2026
I did not work with Cameron Allen in person. I worked with Skyler Pollock, who was wonderful. Ian Napier was also so very helpful.
Attentive to my questions and concerns. Explained using the navigation system with my cell phone. Friendly and prompt communication. I always felt respected and appreciated.
Very friendly. got the work done timely. washed my car for me. very clean lobby?
Great service and easy to work with Very efficient buying process and very helpful team
We had a great experience purchasing our new 2026 Mazda CX-50. Skyler was extremely personable and made the entire experience quite enjoyable!
Phenomenal. Personal. Professional. Fast. Easy. We had a phenomenal experience, John was amazing! He made the entire process personal, he was super professional, it was fast and easy! I've never felt more seen and heard as a customer. I felt like an actual person rather than just another number coming to buy a car.
Great Alway get the best service Ron is the best always great service attention to detail
Always very polite, explains everything including the video taken of the service dept, invites us to have coffee snacks.
Quick and efficient. Buying a car and the negotiations that go along with it are still one of the hardest parts about being a female
Skyler was fantastic and showed me all details of the car during and after the sale. Go Skyler!!! Love my new red Miata!!!
Fast and well trained staff. Very nice and friendly staff. Clean and comfortable waiting area.
The team went above and beyond ro make this an easy, pleasant experience. I've learned this is the case at Germain Lexus and Toyota dealerships but I was pleasantly surprised to have the same e percent with the purchase of a non-luxury vehicle. Kudos to this team!
Just moved to the area, and this was our first service appointment. Will continue in the future. Excellent job.
John was very nice, polite and helpful. I live an hour and a half away. My issue is with the vehicle. In less than 24hrs my neither turn signal works, my brights don't work, my check engine light came on today, and my rear drivers break light doesn't work. I've only driven this vehicle 3x since yesterday!
We worked with Connor O’Leary and he was great! His communication was clear and excellent
Professional, courteous, friendly transparent Process was seamless and efficient Staff were attentive and respectful. There were no surprises